Dear Mr. Curley,
Just a short note to comment on the outstanding service your employees provided today.
A local firefighter referred me to your Company, and I was very pleased with the outcome.
The two men who solved my plumbing problems were courteous, respectful, and professional. As a service provider myself I immediately could sense that they both possessed experience, and observing their work I witnessed their expertise. They are an asset to your business.
As a result of today's timely and effective repairs, I would not hesitate to call again.
You will always be told about bad service; however, I believe that good service needs to be equally acknowledged.
Again, thanks for the good job.
Bob from Hudson
To Mrs. Curley
I just want to commend you. for the recent service I received from you regarding the failing water pump in my cellar. Your response was extraordinary resulting in no water damage. Your courtesy and professionalism: on the job and on the phone: are to be admired.
God Bless you all,
Doris form Hudson
Please let me introduce myself.
They have consistently serviced our properties in a professional manner every time! Not once have we ever had to call them back to re-do one of their repairs. They show up as promised, do the job right the “first time,” and clean up before leaving the property. There pricing is extremely reasonable.
Unfortunately, in the past, a few of our tenants took it upon themselves to call other plumbers they knew to look at leaking faucet, repair a toilet, clean the heating system, etc. This occurred when they could not reach us within ten minutes or Curley Plumbing could not come till the next day…even though none of these were an emergency. Although we were not pleased with their actions, we waited to see how they made out nonetheless with the “other plumbers.”
This is what happened:
One plumber called us to replace entire kitchen faucet; their quote $255.00. They
also charged a $25.00 estimate fee (which we unhappily reimbursed the tenants for).
Due to the cost, we insisted on calling Richard Curley. He came in & found we only
needed to replace the “kitchen hose” for under $90. I asked the tenants which bill
they’d rather pay! Also informed them they would have to pay for any repairs done on
their own/without our consent.
Another example: our tenants wanted their Heating System/Boiler cleaned for the
season. They said there was a $100.00 cleaning package through the local
plumber. Although we wanted them to have Curley, we went along to “keep the peace”.
This same plumber calls us from the property to advise: “Lady, you need a new
heating system.” The cost estimate: $7,000+. I advised him to pack up and leave;
we would call our regular plumber for a second opinion. Curley came the next day to
inspect the furnace. All we needed was a new Expansion Tank…about $225.00.
Before using Richard T Curley Plumbing, we had tried two other local plumbers, but did not have success with either of them. One plumber had to come back “three times” to fix the same problem. He was annoyed with us! We were equally annoyed with him.
These are a few of the items Richard have done on our behalf:
Repaired leaking plumbing/leaks in basement; Reconnected PVC piping to other piping for the Laundry; Repaired/replaced sections of cast iron Sewerage Pipe Replaced Bathroom Faucets and Kitchen Faucets; Replaced Hot Water Heaters; Installed Low-Flow Toilets; Repaired Heating Systems that wouldn’t light; Replaced Expansion Tank on Heating Systems; Replaced outside water spigots; Installed new water shutoffs to replace malfunctioning ones.
We are extremely pleased with Richard’s work every time, and strongly recommend him. You will not be disappointed. Richard T Curley Plumbing is surely the best!
Thank you for your time.
Susan D, Owner/Investor
P.S.– Our only regret, Richard won’t come down to Plymouth and Wareham!